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Top Ten Consumer Complaints

The Division gave the following list of top consumer scams for its FY2013 Annual Report.

  1. Telemarketing:  Unlicensed telemarketing activity is a threat to consumers. A recent trend involves telemarketers calling consumers and telling them their computer is filled with viruses and requires repair. These callers often get consumers information from internet pop-up ads made to resemble well-known software companies.
  2. Coaching Services:  Coaching services are offered to purchasers of business opportunities. These services tend to cost many thousands of dollars more than the original business opportunity. Some of the deceptive practices common to this type of complaint are the misrepresentation of potential earnings and the qualifications or experience of the coaches. These companies often obligate consumers for services from which they will receive little if any benefit.
  3. Alarm Systems:  Alarm systems are often sold door-to-door with aggressive sales tactics. In many instances, the company sells a new service as if it were an upgrade to an existing service resulting in the consumer being obligated to pay on two separate contracts.
  4. E-Commerce/Internet Offers:  Deceptive practices conducted over the Internet continue to dominate the types of scams that the Division receives. Con artists are able to use the Internet to exploit the consumer’s vulnerability. There are several reasons for this. The pitch is made in the privacy of the consumer’s home where the consumer is less guarded. Consumers tend to believe what they read. The method of payment is quick and easy. Finally, consumers have little recourse if they find themselves victims of deceptive practices. Some of the more common tactics used are the unauthorized debiting of a consumer’s bank account, the automatic billing of a monthly fee until notice of cancellation is received (negative option), and the failure to provide any applicable right of rescission.
  5. Retail Sales:  The deceptive practices that are common to this category of complaints include the failure to deliver products during the time frame represented (or if no time frame is represented, within 30-days), providing a product or service that is only similar to the product or service purchased but does not have the same qualities, or is of a different model or type of product or service and to fail to honor warranties the failure to deliver products in the time represented, the failure to make refunds when required, the failure to disclose refund policies, and the failure to honor warranties.
  6. Home Improvement/Repair:  The deceptive practices include the failure of the contractor to provide the service after receiving the consumer’s deposit, the failure of the contractor to honor its warranties, the misrepresentation of the work of another as being the work of the contractor, and the refusal by the contractor to continue working until the consumer agrees to a higher price.
  7. Deposits/Refunds:  The deceptive practices that are common to this category of complaints include the, the failure to make refunds when required and the failure to disclose refund policies.
  8. Travel / Vacation / Timeshares:  Have you received an offer for “free” airline tickets, cruises, vacations or other travel incentives? Chances are it’s an offer that is too good to be true. Failure of travel or vacation clubs to provide what is promised at the price quoted is a deceptive act, and a common cause of consumer complaints.
  9. Auto Repairs/Sales:  Repairs: Failure to disclose refund policies, failure to obtain consumer’s express authorization prior to repair, unnecessary repairs. Sales: Misrepresentations in advertising or sales, aggressive sales practices, contracts with incapacitated or vulnerable purchaser.
  10. Debt Collection:  Con artists will send out letters to consumers with similar names and demand payment for debts that do not exist. This scheme is also common among telemarketers who ambush victims over the phone seeking fees for imaginary court actions, past debts, etc.


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consumerprotection@utah.gov  |  160 East 300 South   Salt Lake City, Utah 84111  |  Phone: 801-530-6601  |  Toll-Free: 1-800-721-SAFE  |  Fax: 801-530-6001