Top Ten Consumer Complaints
The Division gave the following list of top consumer scams for its FY2014 Annual Report.
- Alarm Systems: Aggressive sales tactics and misrepresentations used in door-to-door solicitations, failure to allow cancellations within stated time period.
- Coaching Services/Telemarketing: Typically involve misrepresentations and deceptive refund policies, failure to disclose risks involved with business opportunities, failure to abide by do-not-call provisions and telemarketers not being registered with the Division to conduct telemarketing.
- Retail Sales/Other: All types of deceptive practices concerning retail sales other than dealing with deposits or refunds.
- Internet Offer/Sales: Misrepresentations or other deceptive practices, failure to deliver online purchases, and hidden fees.
- Home Improvement/Repair: Failure to start or complete job, refusal of job completion until consumer agrees to a higher price than originally agreed upon.
- Retail Sales/Deposits/Refunds: False advertising and other deceptive practices, defective merchandise, problems with rebates, coupons, gift cards and gift certificates, failure to deliver and failure to honor stated refund policies.
- Auto Repair/Sales: Repairs: Failure to disclose refund policies, failure to obtain consumers’ express authorization prior to repair, unnecessary repairs. Sales: Misrepresentations in advertising or sales, aggressive sales practices, contracts with incapacitated or vulnerable purchaser.
- Billing Fraud: Charging consumers without their authorization. Often seen in consumer complaints concerning unauthorized credit card charges from Internet sales and auto-renewing contracts.
- Health Spas: Health Spas that have closed down failing to provide consumer refunds.
- Charitable Solicitations: Donations being solicited by entities not registered with the division, charitable donations not being used for the stated charitable purpose.