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Top Ten Consumer Complaints

The top consumer complaints received by the Division during FY2016 and types of allegations the Division receives in its complaints are as follows:

  1. Internet Offer/Sales: Misrepresentations or other deceptive practices; failure to deliver online purchases and hidden fees.
  2. Telemarketing:  Misrepresentations during telemarketing calls; failure to abide by do-not-call provisions; telemarketers not being registered with the Division to conduct telemarketing.
  3. Retail Sales: False advertising and other deceptive practices; defective merchandise’ problems with coupons; failure to deliver.
  4. Alarm Systems: Aggressive sales tactics and misrepresentations used in door-to-door solicitations; failure to allow cancellations within stated time period.
  5. Charitable Solicitations: Donations being solicited by entities not registered with the division; charitable donations not being used for the stated charitable purpose.
  6. Home Improvement/Repair: Failure to start or complete job; refusal of job completion until consumer agrees to a higher price than originally agreed upon.
  7. Retail Sales/Deposits/Refunds:  Failure to honor stated refund policies.
  8. Auto Repair:  Failure to obtain express authorization prior to providing repairs and services; charging a consumer more than authorized by the consumer.
  9. Coaching Services: Misrepresentations regarding the services to be provided and the results of the program; selling “coaching” services for exorbitant fees that usually correlate with the amount that consumers have available on their credit cards. Coaching services are usually for Business Opportunities.
  10. Business Opportunities: Failure to be registered with the division to sell business opportunities; failure to provide consumers with mandatory disclosures, including regarding the risks of the business opportunity;  misrepresentations to consumers regarding the services to be provided and the results of the opportunity.


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consumerprotection@utah.gov  |  160 East 300 South   Salt Lake City, Utah 84111  |  Phone: 801-530-6601  |  Toll-Free: 1-800-721-SAFE  |  Fax: 801-530-6001