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Telemarketing Organizations

Unless exempt, each telephone soliciting business must register annually with the division under the "Telephone Fraud Prevention Act" before engaging in telephone solicitations if the telephone soliciting business engages in telephone solicitations that originate in Utah or are received in Utah, or if the telephone soliciting business conducts any business operations in Utah.

The Telemarketing Permit Application Form has changed as of May 2013.  All applicants must submit the current 2013 form.

Frequently Asked Questions   (click question to view answer)

A: There is not an exemption form.  Submit a letter, cite the applicable exemption, and provide supporting documentation.

A: Yes, the telephone scripts are required to include the following:
    – You the purchaser may cancel the sale up to midnight of the third business day after the receipt of the merchandise or premium, whichever is later.
    – Inform the consumer of the instructions on how to cancel.
    – State the refund policy after the three day right.

A: The consumer is entitled to a full refund.

A: Contact your insurance company to see if they write performance bonds.

Contact the Department of Insurance for a list of surety companies that are registered to do business in the State of Utah.

Contact your financial institution to see if they write surety performance bonds.

A: The Telephone Fraud Prevention Act requires the registered agent reside in the State of Utah.

A: The registered agent is a person or service corporation that accepts service of process on your behalf.

A: No.

A: Registration is required for setting appointments.

A: Click here to download the Guidelines for Telemarketing Companies PDF Document.

Registration Forms

Lists

Statutes & Rules

Please Note: You must have the free Adobe Acrobat Reader installed to download and view PDF documents.
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consumerprotection@utah.gov  |  160 East 300 South   Salt Lake City, Utah 84111  |  Phone: 801-530-6601  |  Toll-Free: 1-800-721-SAFE  |  Fax: 801-530-6001