What are my rights regarding repairs done to my automobile?

Please see the Utah Consumer Sales Practices Act and the Consumer Sales Practices Act Rules for specific information regarding deceptive acts related to repairs and services.

Auto Repair Check List

1. Finding an auto repair shop:
1. Ask for recommendations from friends or family
2. Make sure the repair shop can do the work you require
3. Does the repair shop honor vehicle or repair warranties?
4. Has the repair shop had any customer complaints against it?  Call the Better Business Bureau at 801-892-6009 or the Division* at 801-530-6601. (*The Division can provide information about public record action taken against a repair shop, but not whether complaints have been filed against a repair shop.)
5. Are the mechanics certified or otherwise qualified to perform the work?  Factory authorized dealerships or repair facilities often require their mechanics to be certified to work on their brand of vehicle and its components; likewise, ASE offers certification to mechanics as well.  The prices charged by a certified mechanic may be higher than a non-certified mechanic, but at least you know that they have met minimum competencies to perform the work.  Neglecting this certification MAY lead to lower repair costs but more problems if the mechanic is not competent to perform the work.
2. Getting an estimate:
1. Make certain the estimate lists the parts needed AND labor costs.
2. Make certain the estimate states you will be contacted if work exceeds time limit or 10% of total costs (excluding tax).
3. Find out if labor is charged at a flat rate or based on the actual amount of time required by the repairs.
4. Does the repair shop guarantee its work or offer a warranty?  What is included (parts only, parts and labor, etc.)?
3. After repair work is done:
1. Get a completed repair order or receipt itemizing each repair, parts replaced, cost of the parts and labor charges including the name or inititials of the mechanic that did the work.
2. If you want the parts that were replaced, ask for them.
3. If you're not satisfied with the work that was done, contact the repair shop's manager to try to resolve the problem.  If you can't work it out and you suspect a violation of the laws enforced by the Division, contact the Division to file a complaint.