"Slamming" is term used to describe any practice that changes a consumer’s long distance telephone carrier without the customer’s knowledge
or consent. Slamming can occur on your home phone, business phone or cellular phone.
Most Common Examples of Slamming
- Slamming done through promotions
Example: A consumer may sign up for a contest or any type of promotion, and find that her long distance carrier is
switched as a result. The fine print usually contains the information about switching carriers, but is easily overlooked by the consumer.
- Slamming from account maintenance
Examples: A consumer changes data on her phone account such as an address, and then she finds that the long distance carrier gets switched
in the process. A consumer switches one phone to a particular company and then finds all of the phones switched.
- Never sign anything without reading the document carefully.
- If you receive a phone call about long distance service and you are not interested, say so.
- If someone sends you a letter or postcard "verifying" that you have switched services, notify them that you did not authorize the change.
- Read your phone bill carefully each month. If you see any unfamiliar names, or changes you cannot identify, call your phone company and
What To Do If You Get Slammed
- Call your telephone company.
- Tell them that you did not order the change of service.
- Tell them that you would like to be reconnected to your old service.
- Tell them that you want any "charge changes" to be taken off of your bill.
- Call the company that slammed you.
- Tell them that you will only pay those charges that your preferred carrier would have charged.
- Call your long distance carrier.
- Tell them that you were switch without your permission.
- Ask to be reconnected.
- If you are unable to resolve your complaint with the company that switched your service, file a complaint with the Utah Division of Public Utilities
at http://publicutilities.utah.gov/. You may also want to file a complaint with the Federal
Trade Commission at https://rn.ftc.gov/pls/dod/wsolcq$.startup?Z_ORG_CODE=PU01.