What does the Division of Consumer Protection do?

The Mission of the Division of Consumer Protection is:

"To respond to consumer complaints, unfair and deceptive business practices, and provide consumer education. The Division has a three-pronged approach to consumer protection: education, registration, and enforcement."

As a regulatory agency, Consumer Protection regulates and enforces a variety of laws relating to consumer issues. The Division provides education to consumers through press releases, news media, presentations to schools, community groups and businesses, and brochures.  The Division also provides registration opportunities for business opportunities (assisted-marketing plans), charities, credit service organizations, health spa facilities, professional fundraisers/fundraising counsel/fundraising consultants, and telemarketers.  The Division also enforces violations of the consumer protection laws through administrative action against businesses. The Division does NOT have authority to become involved in civil disputes or in transactions that are related by other government agencies.

Consumer Protection's motto is:

"The consumer has a right to safety, the right to be informed, the right to choose, the right to be heard, the right to consumer education."

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What Does the Division of Consumer Protection Do? (BROCHURE)